At DenaliCart, we are committed to providing you with a seamless shopping experience, including fast and reliable shipping, as well as a hassle-free return process.
Shipping Policy
Delivery Time
We aim to deliver all orders within 7 business days from the date of purchase. Delivery times may vary based on the destination, but we strive to ensure a maximum delivery window of one week.
Shipping Costs
- Standard Shipping: Free for all orders.
- Expedited Shipping: Available at an additional cost. You can select expedited options at checkout.
Order Processing
Orders are typically processed within 1-2 business days. Once your order is processed and shipped, you will receive a confirmation email with tracking information.
International Shipping
We offer worldwide shipping. Delivery times and shipping costs may vary based on the destination. Any customs fees, duties, or taxes applicable in your country will be the customer’s responsibility.
Return Policy
We want you to be completely satisfied with your purchase. If you are not, we offer the following return options:
Eligibility for Returns
- You can return products within 30 days of receiving your order.
- Items must be in their original condition: unused, with all original packaging and tags intact.
Return Process
- Contact our customer support at support@denalicart.com to initiate a return.
- We will provide you with a return shipping label and instructions on how to send your item back.
- Once we receive the returned item, we will inspect it and notify you of the status of your refund.
Refunds
- Approved returns will be processed within 7-10 business days.
- Refunds will be issued to the original payment method.
- Shipping costs (if any) are non-refundable unless the return is due to a mistake on our part (e.g., wrong or defective items).
Exchanges
We offer exchanges for the same item in a different size or color, depending on availability. To request an exchange, please contact our customer support team.
Non-Returnable Items
- Gift cards
- Final sale items (clearly marked as such on the product page)
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at support@denalicart.com with your order number and details. We will provide a replacement or refund, including shipping costs.
Contact Us
For any questions or concerns regarding shipping or returns, feel free to reach out to us at support@denalicart.com. We’re here to help!